Refund & Return Policy
At Nilo Toys, we take pride in providing high-quality furniture and excellent customer service. Our goal is to ensure that you are satisfied with your purchase just like thousands of our previous customers! If you have any questions or concerns, please don’t hesitate to contact us.
We stand behind all of our products and will replace any defective or missing parts, or in some cases provide a partial refund instead depending on the customers’ needs.
If something breaks during normal use, we are happy to assist you in finding the best solution. However, if the product is misused, any resulting damage may not be covered. Please note that you have 30 days after receiving your product to contact us for a replacement, or to return your product for a refund.
Our countless 5-star customer reviews should give you confidence in the quality of Nilo Toys products and how we do business. We have thousands of happy customers over the course of 30+ years of being in business!
We rarely have to deal with returns because our products are simply the best on the market and customers love them. We normally ship your order on the same or the next day, therefore, it is essential to ensure that you are ordering the correct item and options. If you need to change or return a new item, please contact us immediately by both phone and email at email@example.com. If you need a change to your order and it has not yet shipped, there will be no additional shipping charges or fees.
If your items are already in transit, or if you receive your item(s) and decide to return it, you are responsible for the return shipping costs considering the item is in new condition and you changed your mind about your purchase. Your return must also be requested within one week of receiving your product(s). Please ensure that the item is not assembled, and it is packaged well with ample padding. Our packaging is designed to get to you and not to return to us. If the item is damaged during return shipping, we cannot issue a refund.
Our products are known for their quality and durability. Most of our items will literally last for generations, making them an excellent investment. Our tables and products are used in public libraries, schools, and over 500 demo tables in stores across the country. Our products are made of hardwood, not particle board, making them a better value than most on the market. While there may be cheaper options available in the market, they cannot match the superior quality standards set by Nilo Toys.
Thank you for choosing Nilo Toys! We appreciate your business and value your trust. If you have any questions or concerns, please don’t hesitate to contact us.