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Frequently asked questions

How long will it take for my order to be shipped?

Most orders are shipped within 1-2 business days of the order being placed. If you'd like to check on your order status, please feel free call us at 800-872-6456 or email us at

The product I want is out of stock. When will it be available?

The availability date for out-of-stock products is listed on the product page. If you order an item that is currently out-of-stock, we will ship your item as soon as it's in stock.

Can I get a discount or promotion code for my order?

We often have discount promotions running on our newsletter. Sign up today and you may get lucky!

We stand by our products and are happy to help in any case. Should you need to return an order, contact us immediately and we are happy to help.

Are Nilo products safe?

By law all of our products meet safety standards including CARB, ASTM F963-17, and CPSIA. Quality, versatility, and value are what Nilo Toys was founded on. Nilo Toys products are proven to last for generations.

Do you collect my personal information?

We use Paypal to process all of our credit card transactions. We do not receive any of your payment information.

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